Frequently Asked Questions

Featured Products

Family Cyber Alert
CNET Editor’s 5 Star Rating
An All-In-One PC/Internet Activity Surveillance and Monitor. Monitor your children's online activity and protect them from online predators. Receive automatic alerts to potentially unsafe activity. A watchful eye for the whole family.

Speedy Video Converter Pro

Convert video of all popular formats such as AVI, FLV, MPEG, WMV, MP4, SWF, RMVB,and many more. Convert video for various devices such as iPad, iPhone, iPod, Apple TV, and many more.

Online Technical Support

Our technical support staff is ready to help you with any problem you might have with using our products and services. If you need technical support, we recommend you first check the Frequently Asked Questions sections. If you cannot find the answers, please fill in and submit the Technical Support Request Form.

Family Cyber Alert Customers: if you are having any problem, please check for the latest updates first. In Family Cyber Alert, go to Tools->Live update. The latest version is 4.27 or later. If you have problems with Live update, click here to get help.

Technical Support Request Form

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